PRIVACY POLICY (GDPR) & COOKIES

Soundoos.com respects the privacy of its visitors, users, and customers and is committed to protecting their personal data.

This Privacy Policy explains how Soundoos.com collects, uses, stores, protects, and processes personal data when you visit or use the Website, create an account, listen to music, purchase digital music products, download digital files, contact us, or otherwise interact with our services.

This Policy also explains how Soundoos.com uses cookies and similar technologies.

The processing of personal data is carried out in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 – GDPR, as applicable.

1. DATA CONTROLLER

The entity responsible for the processing of personal data through Soundoos.com is:

Data Controller: [Soundoos.com]
Website: https://www.soundoos.com/
Email: [info@soundoos.com]

For privacy-related questions or requests concerning your personal data, you may contact us using the above contact details.

2. WHAT PERSONAL DATA WE MAY COLLECT

Depending on how you use Soundoos.com, we may collect and process different categories of personal data.

These may include:

Account information

When you create an account, we may collect:

name or username
email address
password or authentication information
account preferences
account activity

Purchase information

When you purchase a digital product, we may process:

name
email address
billing information
transaction information
purchased products
order number
purchase date
payment status
download information

Payment card details may be processed directly by the relevant payment service provider and may not be stored by Soundoos, depending on the payment method used.

Communication information

If you contact us, we may process:

your name
email address
message contents
attachments or other information you voluntarily provide
information necessary to respond to your request

Technical information

When you visit the Website, certain technical information may be collected automatically, such as:

IP address
browser type
operating system
device type
language preferences
approximate location derived from technical information where applicable
date and time of access
pages visited
referring website
technical logs
information concerning interaction with the Website

Cookie and similar technology information

Depending on your choices and applicable law, we may collect information through cookies, pixels, local storage, and similar technologies.

Further information is provided in the Cookies section below.

3. HOW WE USE PERSONAL DATA

We may process personal data for the following purposes:

to provide and operate Soundoos.com
to create and manage user accounts
to process purchases
to provide access to purchased digital products
to provide download functionality
to process payments
to communicate with users and customers
to provide customer support
to respond to questions and requests
to maintain the security of the Website
to prevent fraud, abuse, and unauthorized activity
to improve the functionality and performance of the Website
to understand how visitors use the Website
to analyze website traffic where legally permitted
to send service-related communications
to send marketing communications where the required legal basis exists
to comply with legal and regulatory obligations
to establish, exercise, or defend legal claims
and for other purposes that are compatible with the purposes described in this Policy

Personal data will not be used for purposes that are incompatible with the purposes for which they were originally collected, unless permitted or required by applicable law.

4. LEGAL BASES FOR PROCESSING

Depending on the circumstances, Soundoos may rely on one or more of the following legal bases under the GDPR:

Performance of a contract

We may process personal data when this is necessary to provide services requested by the user or to complete a purchase.

For example, this may include:

creating and managing an account
processing an order
providing a purchased digital file
handling customer support related to an order

Legal obligation

We may process personal data where processing is necessary to comply with a legal or regulatory obligation.

This may include accounting, tax, consumer protection, fraud prevention, or other legally required obligations.

Legitimate interests

We may process certain information where this is necessary for our legitimate interests, provided that those interests are not overridden by the rights and freedoms of the individual.

Examples may include:

maintaining website security
preventing fraud
protecting our systems
improving our services
defending legal claims
and maintaining reliable website operations

Consent

Where required by law, we may request your consent before processing personal data for specific purposes.

Examples may include certain marketing activities and certain non-essential cookies or similar technologies.

Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

The European Data Protection Board notes that valid consent should be freely given, specific, informed, and unambiguous, and should involve a clear affirmative action.

5. ACCOUNT REGISTRATION

If you choose to create an account on Soundoos.com, we process the information necessary to create and manage your account.

Your account may allow you to:

access your account information
view your orders
access purchased products
access available downloads
manage account settings
and use other features offered to registered users

You are responsible for keeping your login credentials confidential.

6. PURCHASES AND DIGITAL PRODUCTS

When you purchase a digital music product, we process the information necessary to complete and document the transaction.

This may include:

your identity and contact information
order information
payment status
transaction details
purchased product
download information
communications concerning the transaction

Purchase-related information may be retained for as long as necessary to fulfill the transaction, provide customer support, comply with legal obligations, resolve disputes, and maintain appropriate business records.

7. PAYMENT PROCESSING

Payments may be processed through third-party payment providers.

Depending on the payment method selected, your payment information may be processed directly by the relevant payment provider.

Soundoos may receive information such as:

payment confirmation
transaction identifier
payment status
limited payment information necessary for transaction management

Where payment information is processed by a third-party provider, that provider may process personal data according to its own privacy policy and terms.

Soundoos does not intentionally store complete payment card numbers unless explicitly stated otherwise.

8. EMAIL COMMUNICATIONS

We may use your email address to send communications necessary for the operation of the service.

These may include:

account-related messages
order confirmations
purchase receipts
download information
security notifications
service announcements
responses to support requests
important changes to the Website or its policies

Where required by law, marketing emails will only be sent on an appropriate legal basis.

Marketing communications may include an unsubscribe mechanism allowing you to withdraw your consent or opt out.

9. CUSTOMER SUPPORT

When you contact Soundoos, we may retain the information you provide in order to:

respond to your request
provide technical assistance
investigate problems
resolve complaints
maintain records of communications where necessary

We may retain support communications for as long as reasonably necessary for these purposes or as required by law.

10. WEBSITE SECURITY AND FRAUD PREVENTION

We may process technical and account information to protect Soundoos.com against:

unauthorized access
fraud
abuse
malicious activity
automated attacks
security incidents
unauthorized transactions
and other threats

This may include processing IP addresses, technical logs, account activity, device information, and transaction-related information where necessary.

11. ANALYTICS AND WEBSITE IMPROVEMENT

Soundoos may use analytics tools to understand how visitors interact with the Website and to improve its performance and functionality.

Depending on the technology used and applicable law, analytics tools may process information such as:

pages viewed
interaction with website elements
approximate geographic information
browser and device information
referral information
technical identifiers
usage statistics

Where consent is legally required for analytics cookies or similar technologies, these technologies will only be activated after the relevant consent has been obtained.

12. MARKETING

Soundoos may use marketing technologies or send promotional communications where permitted by applicable law.

Where consent is required, marketing activities will only be carried out after obtaining the required consent.

You may withdraw your consent or unsubscribe from marketing communications at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

13. WHO MAY RECEIVE PERSONAL DATA

Personal data may be accessed by or shared with service providers where necessary for the operation of Soundoos.com.

These may include:

website hosting providers
payment providers
email service providers
cloud storage providers
website analytics providers
security and fraud prevention providers
technical service providers
customer support providers
accounting or professional advisers
legal advisers
and other service providers necessary for the operation of the Website

Such parties will receive only the information reasonably necessary for the relevant service, subject to applicable legal requirements and appropriate contractual or organizational safeguards where required.

14. INTERNATIONAL DATA TRANSFERS

Some service providers used by Soundoos may process personal data outside the European Economic Area (EEA).

Where personal data are transferred outside the EEA, Soundoos will take appropriate steps to ensure that such transfers are carried out in accordance with applicable data protection law.

Depending on the circumstances, this may include an adequacy decision, Standard Contractual Clauses, or another legally recognized transfer mechanism.

15. HOW LONG WE RETAIN PERSONAL DATA

We retain personal data only for as long as reasonably necessary for the purposes for which they were collected.

The retention period may depend on:

the purpose of processing
the type of information
whether you maintain an account
whether a transaction has taken place
legal and tax obligations
accounting requirements
dispute resolution;
fraud prevention
security requirements
and applicable limitation periods

When personal data are no longer necessary, they may be deleted, anonymized, or securely archived where required for legitimate legal or business purposes.

16. YOUR RIGHTS UNDER THE GDPR

Subject to applicable legal conditions and limitations, you may have the right to:

access your personal data
request correction of inaccurate or incomplete data
request deletion of your personal data
request restriction of processing
object to certain processing
request data portability
withdraw consent where processing is based on consent
and lodge a complaint with a competent data protection supervisory authority

The exercise of a particular right depends on the legal basis and circumstances of the processing.

For example, withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.

17. HOW TO EXERCISE YOUR RIGHTS

To exercise your privacy rights, you may contact us at:

Email: [info@soundoos.com]

Please provide sufficient information for us to understand your request and verify your identity where reasonably necessary.

We will process your request in accordance with applicable data protection law.

Where legally required, requests relating to your personal data will be handled without undue delay and within the applicable statutory time limits.

18. RIGHT TO LODGE A COMPLAINT

If you believe that your personal data have been processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.

For users in Greece, the competent authority is:

Hellenic Data Protection Authority (HDPA)

Further information and contact details are available through the official website of the Authority.

19. CHILDREN AND MINORS

Soundoos.com allows visitors to listen to free music, subject to applicable law.

However, purchases of digital music products are restricted to persons aged 18 or older, as stated in our Terms of Use.

Soundoos does not intentionally collect unnecessary personal data from children.

If you believe that a minor has provided personal data to Soundoos in circumstances where such collection was not appropriate, please contact us.

20. DATA SECURITY

Soundoos takes reasonable technical and organizational measures designed to protect personal data against:

unauthorized access
accidental loss
destruction
alteration
disclosure
misuse
and other unauthorized processing

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users should also take appropriate measures to protect their accounts, devices, passwords, and other credentials.

21. AUTOMATED DECISION-MAKING AND PROFILING

Soundoos does not intend to use personal data for automated decision-making that produces legal effects or similarly significant effects on individuals unless such processing is properly disclosed and legally permitted.

Where applicable, further information will be provided regarding the logic involved and the relevant rights of individuals.

22. CHANGES TO THIS PRIVACY POLICY

Soundoos may update this Privacy Policy from time to time to reflect:

changes in the Website
new services or features
changes in applicable legislation
changes in technology
changes in our data processing practices

The latest version will be published on this page together with the date of the latest update.

We encourage users to periodically review this page.

23. WHAT ARE COOKIES?

Cookies are small text files or similar technologies that may be stored on your device when you visit a website.

Cookies can serve different purposes, including:

enabling essential website functions
remembering preferences
maintaining sessions
improving security
analyzing website usage
measuring performance
and, where permitted, supporting marketing activities

24. TYPES OF COOKIES WE MAY USE

Soundoos.com may use the following categories of cookies:

24.1 Strictly Necessary Cookies

These cookies are necessary for the basic operation of the Website.

They may be used for purposes such as:

user authentication
shopping cart functionality
checkout
security
session management
language or essential preferences
and other functions necessary to provide requested services

Because these cookies may be technically necessary for the service requested by the user, consent may not be required where applicable law provides an exemption.

24.2 Functional Cookies

These cookies may remember choices and preferences in order to improve the user experience.

Examples may include:

language preferences
display preferences
certain user settings

Where required by law, functional cookies will only be activated after consent.

24.3 Analytics / Performance Cookies

These cookies may help us understand how visitors use Soundoos.com.

They may collect information such as:

pages visited
time spent on pages
interaction with the Website
device or browser information
traffic sources

Where consent is required, these cookies will only be activated after the user gives consent.

24.4 Marketing Cookies

Marketing cookies may be used to support advertising, promotional measurement, or other marketing-related activities.

These cookies may involve third-party services.

Where required by law, marketing cookies will only be activated after obtaining the user’s consent.

25. COOKIE CONSENT

Where applicable law requires consent for cookies or similar technologies, Soundoos will request consent before activating the relevant non-essential cookies.

Users should be provided with the ability to:

accept non-essential cookies
reject non-essential cookies
select individual categories where applicable
and change or withdraw their cookie preferences

Consent should involve a clear affirmative action and should not be based on a pre-ticked box.

The European Data Protection Board states that, where consent is required for cookies, users should be informed, provide an affirmative action, and be able to withdraw consent as easily as it was given.

26. MANAGING COOKIE PREFERENCES

Users may manage cookies through:

the Soundoos cookie consent interface
their browser settings
and, where available, other privacy controls provided by the Website

Disabling certain cookies may affect the functionality or availability of some Website features.

Strictly necessary cookies may continue to operate where they are required to provide a service requested by the user or where otherwise permitted by applicable law.

27. THIRD-PARTY COOKIES

Some cookies or similar technologies may be placed or operated by third-party service providers.

These may include providers used for:

payments
analytics
video or media functionality
security
hosting
marketing
social media integrations
or other Website services

Third-party providers may process information according to their own privacy policies.

Soundoos does not control the privacy practices of third-party services and recommends that users review the relevant policies where appropriate.

28. COOKIE LIST

The exact cookies used by Soundoos.com may change depending on the services, plugins, payment providers, analytics tools, advertising systems, and other technologies active on the Website.

For this reason, the cookie banner or cookie management system may provide the most current list of cookies and their purposes.

Where required, the Website should maintain an up-to-date cookie inventory identifying, where applicable:

cookie name
provider
purpose
category
duration
and whether the cookie is first-party or third-party

29. CONTACT REGARDING PRIVACY OR COOKIES

For questions, requests, or concerns regarding this Privacy Policy, personal data, or cookies, please contact:

Soundoos.com
Email: [info@soundoos.com]

30. FINAL PROVISIONS

This Privacy Policy and Cookies Policy forms part of the legal framework governing the use of Soundoos.com.

It should be read together with:

the Terms of Use;
the Refunds & Digital Products Policy;
and any other policies or notices displayed on the Website.